Patient Satisfaction Surveys

Pearson Assessments has conducted healthcare patient satisfaction surveys for hundreds of managed care agencies and providers. By conducting effective patient satisfaction surveys, you can gain valuable information about areas that need improvement and areas in which your organization excels.

A well implemented survey process can lead to:

Improved patient loyalty and referrals; gaining market share
Benchmarking to set patient-centered and facility-centered improvement goals
Identification, measurement and tracking areas of your practice that are key determinants of patient satisfaction
Evaluating performance of individual providers; linking patient satisfaction scores with provider
Accreditation

The most significant reason why healthcare organizations conduct member or patient surveys today is to identify areas for improvement that will increase patient loyalty, yield higher referrals, increase service volumes.

Choosing a Solution - We Can Help You Today

Choosing a tool for measuring and comparing patient satisfaction can be a daunting task, but finding the right solution can reap numerous benefits for the practice and its patient satisfaction improvement efforts.

Option 1: Do-it yourself Solution

When you feel confident that you want to handle all aspects of your member or patient satisfaction solution, we have hardware and software that can support your needs. It’s in your hands and allows you to survey anytime you want; daily, weekly, monthly, quarterly or annually. It’s automated and it’s in your hands.

Why stop there?

The same survey processes can allow you to create:

Health Risk Appraisals
Disease Management Assessments:
- Depression
- Chronic Obstructive Pulmonary Disease
- High-risk Pregnancy
- Coronary Artery Disease
- Diabetes
- Asthma
- Frail Elderly
- HIV/AIDS
- End-stage Renal Disease
Employee Satisfaction Surveys
Health Education Assessments:
- Tobacco
- Stress
- Nutrition
- Exercise and Weight Loss

Patient Satisfaction Survey Software. Depending on your needs, we have four survey options that not only provide the ability to build surveys, but work with our data collection technology to fully automate your solution.

Survey Tracker Plus software
Remark Classic OMR^® software
ScanTools^® software in conjunction with SPSS^® or SAS^® analytical software.

OMR and Image scanning hardware. From the smallest to the largest survey project, we have the hardware to make your survey process quick, accurate and timely.
OMR Scan Forms. Pearson Assessments has developed an effective, proven process for the production of scannable forms. Used with electronic data collection processes, Pearson Assessments' OMR scan forms solutions can help you successfully execute your surveys.

Option 2: Paper/Online Solution

Pearson Assessments can offer you a hybrid solution where you control the paper implementation and we help build, launch and run an electronic solution. Through one of our many outsourcing facilities, Pearson Assessments offers you a complete outsourcing solution, which can incorporate any channel of communicating, such as mail, Internet, fax, e-mail or telephone.

Consulting services
Design services - online and paper
Printing services
Mailhouse services
Data collection and imaging services through paper, kiosk, PDA, Internet, e-mail, fax or telephone.
Data management services
Fulfillment capabilities
Reporting services - online or paper

Option 3: Outsource your survey to Pearson Assessments

Through one of our many outsourcing facilities, Pearson Assessments offers you a complete outsourcing solution, which can incorporate any channel of communicating such as: mail, Internet, fax, e-mail or telephone.

Consulting
Design - online and paper
Printing
Mailhouse services
Data collection and imaging through paper, Kiosk, PDA, Internet, e-mail, fax or telephone.
Data management services
Fulfillment
Reporting - online or paper